In manufacturing and distribution, no process is ever perfect.
A customer may receive a defective product, or a component may fail quality checks on the production floor.
Once jobs are completed, however, companies must ensure that products are shipped out quickly and accurately.
Rework and shipment jobs are two critical workflows that directly impact costs, efficiency, and customer satisfaction.
Managing these processes manually can lead to errors, delays, and higher expenses. However, with Epicor ERP and guidance from Teccweb, businesses can integrate rework and shipment workflows into a streamlined, optimized process.
For most businesses, things don’t always go as planned. Sometimes, customers return products due to defects or quality control identifies an issue that requires correction.
These situations are handled through rework jobs, which are structured processes designed to repair, modify, or reproduce items so they meet the required standards.
Without an ERP system, managing rework can be chaotic. Teams may lose visibility into costs, timelines, and responsibilities. This lack of structure often leads to delays, added expenses, and customer dissatisfaction.
That’s where Epicor ERP becomes an essential tool.
Epicor ERP simplifies cycle counting with built-in features for scheduling counts, assigning tasks, and updating results in real time.
In Epicor Kinetic, cycle counting is integrated with production workflows to ensure the accuracy of raw materials and finished goods as they move through the shop floor.
With Epicor Prophet 21, distributors can integrate cycle counts into daily warehouse routines to maintain visibility into stock levels while keeping operations smooth.
With Epicor ERP, it’s easy to set up rework jobs directly in the system. Each job can be created, assigned, and tracked with complete visibility to ensure that no issue slips through the cracks.
Teams can monitor progress in real time and maintain clear accountability across departments.
If costs are not properly tracked, rework can erode margins.
Epicor ERP provides the necessary tools for allocating labour, materials, and overhead directly to rework jobs. These tools allow companies to clearly identify the impact of rework on profitability and address recurring quality issues.
Rework typically requires coordination among production staff, quality control, and occasionally, customer service.
Epicor ERP connects these departments within the same system, enabling smoother communication and fewer bottlenecks. Centralizing data reduces the chance of miscommunication and speeds up resolution.
Rather than relying on phone calls or emails, the quality team logs the issue in Epicor. The production team sees the issue instantly and begins the rework process.
Job shipments refer to the process of shipping products directly from a job order, which is often used in make-to-order or custom manufacturing environments.
Rather than moving items into finished goods inventory, companies can ship them directly once production is complete.
For businesses that rely on custom jobs or unique orders, job shipments are essential. However, without ERP support, these shipments are prone to errors, delays, and lost documentation, which directly impact customer satisfaction.
Epicor ERP gives businesses visibility and control over their shipments by connecting production, logistics, and customer service into one streamlined process.
Epicor ERP provides visibility from job completion to shipment, ensuring that every item is accounted for.
Real-time updates are accessible to production, sales, and customer service teams, reducing confusion and ensuring that customers receive the right product at the right time.
One of the key advantages of Epicor ERP is its ability to automate documentation processes.
The system can generate packing slips, shipping notes, and invoices directly, reducing manual work and minimizing errors that often occur when paperwork is handled separately.
Customers increasingly expect accurate and timely order updates. Epicor ERP provides real-time visibility into order status, allowing customer service staff to confidently answer inquiries about shipment status and delivery timelines.
A sales representative can get a call from a client asking when their order will ship. Instead of emailing operations, they can check Epicor directly and give an immediate answer.
Rework and shipments often go hand in hand. For instance, when a defective product is returned, it undergoes rework before being shipped back to the customer. Without connected workflows, businesses risk delays, duplicate efforts, and overlooked costs.
Epicor ERP bridges this gap by linking rework jobs directly to shipment processes. Once rework is complete, the system ensures the product can be quickly prepared for reshipment with the relevant documentation and costs tied back to the original job.
This creates a seamless process that reduces errors, speeds up turnaround times, and helps maintain customer trust.
Teccweb helps companies configure Epicor ERP so rework jobs and shipments are part of one connected workflow rather than siloed. This alignment ensures efficiency, compliance, and customer satisfaction.
Epicor ERP is powerful, but businesses reap the greatest benefits when they implement best practices.
Standardized workflows reduce confusion and ensure consistent handling of rework and shipments. Epicor ERP can be configured to align with your organization’s processes, therefore helping to enforce best practices across teams.
Automation prevents delays and mistakes. With Epicor ERP, automatic notifications can be sent when a rework job is created, completed, or ready for shipment.
To keep everything synchronized, documentation such as packing slips and invoices should also be automatically generated.
Even with the right system in place, teams must know how to use it effectively. Training employees to properly log costs, monitor timelines, and follow workflows ensures accurate and efficient rework and shipments.
Every business has unique processes. Epicor ERP is customizable, allowing rework jobs and job shipments to reflect your specific requirements.
Regular optimization guided by expert partners ensures your system scales as your business grows.
Although Epicor ERP provides robust functionality, its true value lies in tailoring it to your business. That’s where we come in.
As a trusted Epicor service partner, we at Teccweb help manufacturers and distributors configure, customize, and optimize Epicor ERP to seamlessly handle rework jobs and shipments.
From setting up clear workflows to training your teams, we ensure your ERP investment delivers maximum value. If you’re ready to reduce errors, protect margins, and improve customer satisfaction, partnering with us is the logical next step.
