If you’re buying Epicor or planning an Epicor project, the software is only half the decision. The partner you choose will affect your timeline, your budget, how much gets customized, and whether your users actually adopt the system.
Epicor has a partner community made up of different types of partners that sell, implement, extend, and support Epicor solutions.
Epicor’s partner program is a network of companies Epicor works with to help customers select, implement, extend, and support Epicor products. Epicor describes this community as including resellers, service experts, and other partners that help deliver Epicor solutions worldwide.
The key idea: you don’t have to rely only on Epicor directly. You can work with a partner that specializes in your industry, your version of Epicor, and the type of project you need done.
Epicor’s partner ecosystem includes different “roles.” Here are the three most common ones you’ll run into when searching for help.
Reseller partners help you select and purchase Epicor and often provide implementation and ongoing services too. Epicor positions resellers as channel partners that sell Epicor solutions and support customers through the lifecycle.
Service partners focus on delivery and support. That usually includes implementation help, upgrades, optimization, reporting, integrations, training, and ongoing support. Epicor calls out “Service Channel Partners” as part of its partner community.
You’ll often see Epicor partners described as “Authorized” and you’ll also see “Certified” language (sometimes at the company level, sometimes at the consultant level). These terms matter, but they’re not the same thing.
Authorized Partners are partners with training and experience to plan and support Epicor solutions, and they encourage customers to choose an authorized partner to reduce project risk.
In practical terms, “authorized” usually means the partner is officially recognized in Epicor’s channel partner directory.
“Certified” usually refers to meeting defined certification requirements. For example, Epicor issues credentials such as Epicor Certified Services Partner, and describes certified services partners as committed to excellence in consulting and training and keeping certifications current through product releases.
Authorized = recognized partner in Epicor’s ecosystem.
Certified = proven competency requirements (often via certifications).
These are the questions that protect you from picking the “nice sales team” instead of the team that will actually deliver.
TeccWeb is an Epicor services partner focused on helping Epicor, partners, and end users with professional services, delivery, and long-term support.
If any of these sound familiar, a services partner is usually the right move:
Authorized partners are recognized in the Epicor ecosystem and certified partners have proven competency requirements defined by certification set by Epicor.
A services partner focuses on implementation help, consulting, upgrades, optimization, training, and support. Epicor calls these “Service Channel Partners” in its partner ecosystem.
Yes. It’s common to buy through one partner (or work with Epicor directly) and bring in a service partner for delivery, optimization, or specialized work. Epicor’s ecosystem is built around different partner roles.
Epicor projects succeed when delivery is tight: clear scope, controlled customization, real testing, and training that sticks.
TeccWeb focuses on that delivery layer. We come in when you need a team that can execute, fix, and optimize Epicor in a way that supports your real workflows, not a generic template.
If you want to reduce project risk and get more value out of Epicor faster, working with a services partner is often the simplest way to do it.
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