Epicor Prophet 21 Professional Services & Support

Maximize the potential of your business processes and extend the capabilities of your Epicor Prophet 21 ERP system with TeccWeb’s professional P21 support and services. Our experts collaborate with you to find the right implementations and personalizations to tailor your system to meet your needs while respecting the way you work.

Leave the competition lagging behind with the help of a strong technical partner who paves the way to optimum operational efficiency.

Get the Most Out of Your Epicor P21 ERP Software with TeccWeb's Intervention

Simplifying and automating business processes, updating your software, and integrating innovative products are just a few of TeccWeb’s areas of expertise with P21. Our team delivers exceptional Prophet 21 ERP support and services to Epicor customers. 

Find out precisely what TeccWeb can do to facilitate adoption and maximize the use of your distribution ERP software. 

Engagement Preparedness

Prepare your teams and set your business for success with training that facilitates adoption and mobile efficiency for seamless field operations. 

Our Skills: 

  • Belting  
  • DynaChange Portal Designer  
  • Grow  
  • HHBM – Hand-Held Bin Management  
  • Light Manufacturing  
  • P21 Mobile  
  • Parker Hannifin POS & Rebate Reporting  
  • POD – Proof of Delivery  
  • Progress Billing (part of Light Manufacturing)  
  • Service & Maintenance  
  • Service Dispatch  
  • Shipping – UPSonline  
  • Slab/Stone Management  
  • Payment Exchange – Credit Card  
  • WMS – Wireless Warehouse Management 

Accounting

Reduce errors, improve financial control and work smarter with our professional support in accounting automation for P21. 

Our Skills: 

  • AP Credit Card Processing  
  • AP Voucher Edit  
  • AR Invoice Edit  
  • Cash Collections  
  • Cash Receipts  
  • Financial Statements  
  • GL Assignments & Transactional Postings  
  • Month End & Post Go Live – GL to AR/AP Reconciliation  
  • Pre-Pay Vouchers  
  • Receipt to Voucher Conversion  
  • Sales Tax  
  • Year End Close  
  • AR Consolidated Invoices  
  • Customer Merge
  • Delinquent AR Metrics  
  • Landed Cost  
  • Multi-Company functionality  
  • Sales Tax by Zip Code  
  • Bank Reconciliation & Bank file import  
  • Landed Cost Tax Drivers/Canadian Taxes  
  • Merchandise Credits  
  • Multi-Currency functionality  
  • Payroll Integration 

Sales Orders

Drive efficiency, optimize inventory management, and improve customer satisfaction. 

Our Skills: 

  • Order, Quote Entry  
  • Freight & Freight Codes  
  • Front Counter Processing & Cash Drawers  
  • Shipping  
  • Adv Promise Date/Material Availability  
  • Customer Consignment  
  • Job Control Functionality  
  • Lot Billing  
  • Manufacturer Rep Orders  
  • Tag & Hold  
  • Customer Rewards Program  
  • Intercompany Transfers  
  • Item Commitments  
  • Reallocation Processing  
  • Restricted Items & Dealer Types  
  • Room Functionality & Builders Allowance 

Inventory and Purchasing

Enhance productivity, optimize supply chain management, and gain absolute control over your stock. 

Our Skills: 

  • ADF – Advanced Demand Forecasting  
  • PO Receipts & Receipt Reversal  
  • PORG – PO Req Generation window  
  • Purchasing/Replenishment Methods  
  • RFQ – Vendor Quotes  
  • Serial Number & Lot Tracking  
  • DRP – Demand Requirements Planning  
  • Scheduled POs  
  • Vessel/Container Tracking and Receipts  
  • Group Picking 

Production Orders and Secondary Processing

Maximize production efficiency, ensure accuracy and maintain full control over your production workflows. 

Our Skills:  

  • Create a Production Order from PORG  
  • Production Order Revision Level Tracking  
  • Production Orders  
  • Secondary Processing  
  • Update Prod Ord Assy from File  
  • Assembly Decoder & Hose Assemblies 

Pricing and Imports

Refine pricing strategies, ensure accuracy and simplify imports to increase profitability. 

Our Skills: 

  • Contract Pricing  
  • Purchase Pricing setup, maintenance  
  • Sales Pricing setup, maintenance  
  • Commissions  
  • Margin of Last Sale  
  • Pricing Service  
  • Imports/Exports  
  • Pricing Service Item Catalog Database  
  • Vendor Rebates / Vendor Contracts  

Warehouse Operations

Streamline warehouse operations, improve accuracy, and gain complete oversight of your inventory levels. 

Our Skills: 

  • Physical Count & Cycle Counting  
  • Transfers and Transfer Requirements Generation  
  • Labels  
  • Tagging  
  • Transfer Pallets  
  • Warehouse Zones & Advanced Bin Management 

Customer Relationship Management - CRM

Strengthen customer relationships, improve outreach and drive sales growth for seamless communication and pipeline efficiency. 

Our Skills: 

  • Lost Sales Tracking  
  • Opportunity & Pipeline Management  
  • Call Center Task Generation  
  • Mail Merge  
  • Outlook/Exchange integration  
  • Telemarketing Call Management 

Extensibility and Alerts

Enhance system flexibility, optimize user experience and improve reporting for smarter decision-making. 

Our Skills: 

  • Business Workflow Alerts  
  • DynaChange: Screen Designer  
  • DynaChange: Menu Designer  
  • DynaChange: Tab Designer  
  • New User Interface/Ribbon Metrics  
  • Report Studio  
  • SQL Views to improve report studio  
  • Translation management  
  • Audit management 

Functional and Vertical Experience

Leverage industry-specific expertise for improved business performance. 

Our Skills: 

  • Accounting Expertise  
  • Sales Management/Operations Expertise  
  • Warehouse/Inventory Expertise  
  • Purchasing/ Replenishment Expertise  
  • Production Operations Expertise  
  • Electrical Vertical Expertise  
  • Fastener Vertical Expertise  
  • Fluid Power Vertical Expertise  
  • HVAC Vertical Expertise  
  • Industrial Vertical Expertise  
  • Janitorial Vertical Expertise  
  • Medical Vertical Expertise  
  • Paper & Packaging Vertical Expertise  
  • Plumbing Vertical Expertise  
  • Tile/Slab Vertical Expertise  
  • Canadian Tax/Operations Expertise 

Reporting

Improve visibility, streamline analysis, and gain deeper insights to make data-driven decisions that drive business performance. 

Our Skills: 

  • Crystal / External  
  • Infomaker  
  • SSRS  
  • Report Studio 

Tools

Optimize system performance, automate operations and enhance data control for optimal business efficiency. 

Our skills: 

  • Technical Expertise  
  • P21 Data Mapping Expertise  
  • Business Rules – Library  
  • Business Rules – Web Visual Rules  
  • Business Rules – Response Attributes  
  • P21 Data Services API (ODATA)  
  • P21 Entity API  
  • P21 Interactive API  
  • P21 Transaction API (TAPI)  
  • Automation Studio  
  • Mass Update  
  • Scheduler Management  
  • T-SQL 

Business Architecture

Build a scalable, flexible system and ensure seamless integration across platforms for maximum adaptability. 

Our Skills: 

  • Service Oriented Architecture  
  • Microsoft NET Framework  
  • Web Services  
  • Operating System and Database Independence  
  • SAAS, Hosted and On-Premises Delivery 

Technology Tools

Enhance system functionality and security. 

Our Skills: 

  • Microsoft Office SharePoint Server  
  • Microsoft SQL Server  
  • Microsoft SQL Reporting Services Configuration  
  • REST Services  
  • Web licensing (certificates) 

Technical Services

Elevate system performance and maintain stability with our expert technical services and support for long-term success. 

Our Skills: 

  • Epicor Installations  
  • Epicor Updates  
  • Epicor Conversions (upgrades)  
  • Epicor Handheld Setup & Configuration  
  • Epicor Patch Management  
  • Technical Training  
  • Technical Support / Help Desk  
  • Electronic Data Interchange (EDI)  
  • Server Upgrades & Migrations  
  • SQL Database Performance Tuning  
  • HW & SW Engineering  
  • Auto Print  
  • Data Clean-up  
  • Archiving 

Ready to Optimize Your Processes Like Never Before?

TeccWeb goes beyond the scope of the traditional Epicor P21 ERP services offering. Our diverse team of specialists has experience managing the everyday challenges unique to the distribution sector. We are ready to listen to your requests and needs to find the perfect solutions to power your growth with Epicor’s flagship distribution software